Terms and Conditions

The information set out in this website by Medtech Global Limited (“Medtech”) is intended to provide users with general information about products and services provided by Medtech and its group companies (including Medtech Limited and Medtech Healthcare Pty Limited) (“Medtech Group”), and in relation to other matters that they may find to be of interest.

While every effort has been made to offer current and accurate information, errors can occur. Medtech does not warrant that this website, various services provided through this website and any information, software or other material downloaded from this website, will be uninterrupted, error-free, or free of viruses or other harmful components. Furthermore, this site may contain reference to certain laws and regulations. Laws and regulations will change over time and should be interpreted only in light of particular circumstances. Information provided on this website is provided "as is", with no guarantees of completeness, accuracy or timeliness and without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability and fitness for any particular purpose. Medtech expressly excludes all liability, to the extent permitted by the law, for any loss or damage that may arise directly or indirectly from or in connection with this website.

The information presented on this website should not be construed as professional advice. You should consult with professional advisors familiar with your particular factual situation for advice concerning specific matters before making any decision.

Certain links may be provided on this website, which will lead to websites maintained by individuals or organisations over which Medtech has no control. Medtech makes no representations and provides no warranties regarding the accuracy or any other aspect of the information located on such websites.

The responsibility for any opinions, advice, statements, or other information contained in any articles or texts posted or transmitted on this website resides solely with the author and may not necessarily reflect opinions and policies of Medtech itself.

At Medtech we take your privacy seriously. This Privacy Policy sets out generally how we may gather, use, disclose, and manage personal information received through this website.

Personal information means information or opinions about an individual whose identity is apparent or can reasonably be ascertained from the information collected.

During the course of dealing with you through this website, Medtech may collect basic personal information about you, such as your name, address and contact details. We may also request other specific information from you relating to the goods or services that you wish to obtain.

Generally we will only use or disclose your personal information as follows:

  • To provide the product or service you have requested or to answer your inquiry.
  • To third parties where we have retained those third parties to assist us to provide the products or services you have requested. For example we may contract with third parties to assist us with functions such as mail outs.
  • To different parts of the Medtech Group to enable the development and marketing of other products and services and to improve our customer service in general.
  • For direct marketing of products or services. We will not contact you in this way without obtaining your prior consent and providing you with the opportunity to decline any further marketing communications.
  • Where otherwise legally permitted.

Medtech will comply with any applicable privacy legislation when dealing with personal information. If you would like any further information or have any queries, problems or complaints relating to our General Privacy Policy, the Medtech Online Privacy Statement below or our information handling practices in general, please contact us at:

Medtech Global Ltd
P O Box 3329
Auckland 1149
0800 2633 832


Medtech and the Medtech Group are committed to protecting your privacy through this website’s secure information technology service ("Medtech Online"), and their strict adherence to privacy laws. Reference to “Medtech” in this Privacy Statement includes any person or organisation to which we have licensed or assigned our rights and obligations.

This Privacy Statement applies to the use of Medtech Online and the data collected by Medtech through Medtech Online.

Medtech Online is a secure online customer services portal to provide support to Medtech customers and allow them to:

  • obtain current up-to-date information on all Medtech's products, including overview information, downloads, hardware specifications, release notes and FAQ's;
  • lodge support requests online;
  • pay online; and
  • recover and change password and password information.

By using Medtech Online you agree to be bound by this Privacy Statement and the Terms of Use for Medtech Online.

Collection of personal information

To access Medtech Online resources, you are required to first create on online account. To create an account, you must provide up-to-date customer information such as customer number, password, customer name, primary contact, designation, e-mail address, city, postal code, country/region and telephone number. You may review and modify this information at any time by signing into your Medtech Online account and editing your account profile. We may request other optional information, but we clearly indicate that such information is optional. You can review, modify, add, or delete any optional account information by signing into your Medtech Online account and editing your account profile.

An administrator or practice manager, or any other person authorised by the customer who has provided Medtech with personal information about any other person must ensure that they have appropriate permission to provide us with that information. Each administrator or practice manager that provides us with personal information about any person represents, warrants and agrees that they provide (and are authorised by the relevant person to provide) to us permission for all personal information that they provide to us to be used as described in this Privacy Statement.

Storage of information

Any information or records you maintain with a Medtech Online account will be hosted on servers in a secure environment by a commercially reputable hosting vendor using best-practice industry standards and security techniques.

How we may use your personal information

Medtech collects and uses your information to operate, improve and deliver Medtech Online, and to carry out the transactions you have requested. These uses may include providing you with more effective customer service; making Medtech Online or its services easier to use by eliminating the need for you to repeatedly enter the same information; and performing research and analysis aimed at improving our products, services and technologies.

Medtech may occasionally hire other companies to provide services on our behalf, such as website hosting; packaging, mailing; and sending information about our products, special offers, and other new services. If we provide personal information to such companies, we only provide the personal information they need to deliver these services. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.

Medtech may disclose personal information if required to do so by law or in good faith believe that such action is necessary to: comply with the law; comply with legal proceedings served on Medtech; protect and defend the rights or property of Medtech and our family of websites; or act in urgent circumstances to protect the personal safety of users of Medtech products or members of the public. Information collected through Medtech Online will be stored and processed in New Zealand.

Security Policy

When any information is uploaded to your Medtech Online account, it is sent over the Internet using Secure Sockets Layer (SSL) protocol. This method encrypts the information to help prevent others from reading it while it is in transit from your computer to Medtech Online.

Medtech has incorporated all reasonable measures to protect your information, however, we are reliant upon you to do the same.

Medtech cannot be held liable in any way for events beyond our control or for accidental or unauthorised access of your information.

Accidental access could be obtained by leaving yourself logged on and leaving your computer unattended, 'over-the-shoulder' access, or from unsecure print-outs of your information.

Unauthorised access could involve someone who is known to you guessing your password or a stranger/hacker circumventing our security measures. Social engineering is the easiest way to achieve unauthorised access to your information. To prevent this, never give your access details to any unauthorised person.

Online credit card payment facility

Medtech offers an online credit card payment facility to enable customers to pay invoices received from Medtech.

Credit cards accepted

Medtech's online credit card payment facility accepts the following credit cards:
American Express


Transaction currency

All payments made to Medtech via the online credit card payment facility are denominated in the currency specified on the form at the time of payment.

Refund Policy

The online credit card payment facility enables customers to pay invoices received from Medtech. Accordingly, payments made to Medtech using this online facility are non-refundable.

Medtech will consider requests for refunds where online payments have resulted in the customer's account being in credit. Request for such refunds should be in writing and addressed to:

New Zealand Address
The Manager - Finance
Medtech Limited
PO Box 3329, Shortland Street
Auckland, 1140
New Zealand

Australian Address
The Manager - Finance
Medtech Global
Level 2, 99 Coventry Street
Southbank, Victoria, 3006

E-mail controls

To keep you informed of the latest improvements, Medtech may send you newsletters where you have consented to receive them. If you have consented to receive newsletters but no longer wish to receive them, you can unsubscribe at any time through the "unsubscribe" link in the newsletters.

Use of cookies

We only use temporary cookies on Medtech Online which are deleted upon you signing out. The cookies contain no personal information.

Changes to this privacy statement

We may occasionally update this Privacy Statement. When we do, we will also revise the "last updated" date at the top of the Privacy Statement. We encourage you to review this Privacy Statement periodically to stay informed about how we are helping to protect the personal information we collect. Your continued use of Medtech Online constitutes your agreement to this Privacy Statement and any updates.