Medtech Customer Support

Medtech Customer Support

IMPORTANT NOTIFICATION

We are currently experiencing high call volumes on our support desk.

While we appreciate that you may have questions regarding the changes for Community Service Card, Under 14’s and ACC Services & Subsidy Updates, we advise you to search our Insight Customer Portal knowledge base, webinars, or refer to our release documentation to avoid delays while reaching our helpdesk.

If your query is not urgent, please contact our support team by:

  1. Logging a support ticket directly through the Insight portal at insight.medtechglobal.com or
  2. Email support@medtechglobal.com

In both instances, please provide us a detailed description of the issue along with screenshots and we will respond to you as soon as possible.

We thank you for your patience and understanding.

Existing Customers

To search through how-to articles and log and manage your requests refer to our customer portal.

Insight Customer Portal

Contact Us

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Send us a message, and our team will respond within 24 hours.

   

Standard Support Hours

Monday to Friday 8am to 5:00pm
Email: support@medtechglobal.com
Phone: +64 9 358 1123 or 0800 263 3832 |  Fax: 0800 633 832

Remote Customer Support
TeamViewer

After Hours Support

Monday to Friday 5:00pm to 9:00pm

Phone: 021 990 627

Please Note: This support service is also available on weekends, from 9:00 am to 5:00 pm. However, it is not available on public holidays.
For upgrade issues and when a site is down, no charges will apply, though all other after hours support will incur a charge of $75.00 + GST per fifteen (15) minutes.