We are currently experiencing high call volumes on our support desk.
While we appreciate that you may have questions regarding the changes for Community Service Card, Under 14’s and ACC Services & Subsidy Updates, we advise you to search our Insight Customer Portal knowledge base, webinars, or refer to our release documentation to avoid delays while reaching our helpdesk.
If your query is not urgent, please contact our support team by:
In both instances, please provide us a detailed description of the issue along with screenshots and we will respond to you as soon as possible.
We thank you for your patience and understanding.
After Hours Support
Monday to Friday 5:00pm to 9:00pm
Phone: 021 990 627
Please Note: This support service is also available on weekends, from 9:00 am to 5:00 pm. However, it is not available on public holidays.
For upgrade issues and when a site is down, no charges will apply, though all other after hours support will incur a charge of $75.00 + GST per fifteen (15) minutes.