Welcome to our New Zealand Support Centre
Medtech Global has in place a comprehensive network of support for Medtech Product users to encompass:
Sales/Account Managers
For more information on our products or services please contact:
salesnz@medtechglobal.com or call +64 9 358 0116
New Zealand Customer Service Desk
Customer Services is available to clients through our Service Desk. The Customer Service Desk is open from 8am to 6pm Monday to Friday and is closed on public holidays. Support can be provided outside these hours by arrangement.
Customer Service Desk Contact Details
Hotline: +64-9-358 0116, Option 1 (Support)
Express Fax: 0800 MEDTECH (633 832)
Pager: +64-26-116-986
Priority Email: nzsupport@medtechglobal.com
Frequently Asked Questions
A number of frequently asked questions are contained in Medtech Online. FAQ's are stored by product name on this site.
Find out more on how our team can assist you
Helpdesk
Customer Support
A professional team of support service and technical consultants is available for any help your practice may need by telephone.
We also have “Go to” Meeting Software available that can be used for enhanced training and support online via the internet. Medtech Consultants are able to facilitate one-on-one personalized training sessions and demonstrations as well as further customisation of your Medtech product and consultancy, by remotely connecting to your desktop.
Medtech consultants are experienced users of our products and are intrinsically aware of New Zealand’s respective healthcare environments. We can offer practical and effective assistance for any queries or questions you may have.
Our Support Hours are from 8:00 am to 6:00 pm Monday to Friday.
For after-hours support service, we are available from 6:00 pm to 9:00 pm on weekdays via a paging service. This support service is also available on weekends and statutory holidays from 9:00 am to 5:00 pm. There is an extra charge for after-hours support services.
New Zealand Helpdesk Centre
Hotline: +64-9-358 0116, Option 1 (Support)
Express Fax: 0800 MEDTECH (633 832)
Pager: +64-26-116-986
Priority Email: nzsupport@medtechglobal.com
Certified Engineers
Medtech recommends that a Medtech Certified Engineer is used for installation of our products. A Medtech Certified Engineer has been specifically trained to ensure that they follow best practice standards. Their competency is assessed using a rigorous testing programme.
Currently Certified Medtech Engineers that gained certification in March 2010 are qualified in Advanced Configurations, Incremental Backup, Journaling and Journal Archiving for Interbase 2007, Manage My Health and Medtech Forms.
Download - List of currently Certified Medtech Engineers March 2010
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Below is the list of Engineers that gained certification prior to 2010
Download - List of Certified Medtech Engineers prior to 2010
Practice Management
Medtech offers a certified training programme for Practice Managers. A Medtech32 Certified Practice Manager has undertaken specific training to ensure that they follow best practice standards. Their competency is assessed using a rigorous testing programme.
Download - List of Certified Practice Managers
