Medtech Global has in place a comprehensive network of support for Medtech Product users to encompass:
Customer Services is available to clients through our Service Desk. The Customer Service Desk is open from 8am to 6pm Monday to Friday and is closed on public holidays. Support can be provided outside these hours by arrangement.
A number of frequently asked questions are contained in Medtech Online. FAQ's are stored by product name on this site.
Helpdesk
Customer Support
A professional team of support service and technical consultants is available for any help your practice may need by telephone.
We also have Go to Meeting Software available that can be used for enhanced training and support online via the internet. Medtech Consultants are able to facilitate one-on-one personalized training sessions and demonstrations as well as further customisation of your Medtech product and consultancy, by remotely connecting to your desktop.
Medtech consultants are experienced users of our products and are intrinsically aware of New Zealand's respective healthcare environments. We can offer practical and effective assistance for any queries or questions you may have.
Our Support Hours are from 8:00 am to 6:00 pm Monday to Friday.
For after-hours support service, we are available from 6:00 pm to 9:00 pm on weekdays via a paging service. This support service is also available on weekends and statutory holidays from 9:00 am to 5:00 pm. There is an extra charge for after-hours support services.
New Zealand Helpdesk Centre
Hotline: +64 9 3581123, Option 1 (Support)
Express Fax: 0800 MEDTECH (633 832)
Pager: +64-26-116-986 (6pm-9pm Weekdays, 9am-5pm Weekends, not available on public holidays)
Priority Email: nzsupport@medtechglobal.com
Certified Engineers
Medtech recommends that a Medtech Certified Engineer is used for installation of our products. A Medtech Certified Engineer has been specifically trained to ensure that they follow best practice standards. Their competency is assessed using a rigorous testing programme.
Currently Certified Medtech Engineers that gained certification from March 2010 are qualified in Advanced Configurations, Incremental Backup, Journaling and Journal Archiving for Interbase 2009/2011, Manage My Health and Medtech Forms.
Download - List of currently Certified Medtech Engineers 2011
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Below is the list of Engineers that gained certification prior to 2010
Download - List of Certified Medtech Engineers prior to 2010
Practice Management
Medtech offers a certified training programme for Practice Managers. A Medtech32 Certified Practice Manager has undertaken specific training to ensure that they follow best practice standards. Their competency is assessed using a rigorous testing programme.
Download - List of Certified Practice Managers
Billing & Accounts - Frequently Asked Questions
Q: I just signed up. When will I get my first invoice?
On signing of your contract you will receive your first invoice.
Q: Who can I contact if I need to speak with someone about my invoice?
Please phone 0800 2 Medtech (633 832) with your account name and customer number.
Or email AccountsNZ@medtechglobal.com.
Q: How can I get a billing history for my account?
Please phone 0800 2 Medtech (633 832) with your account name and customer number.
Or email AccountsNZ@medtechglobal.com .
Q: Where can I pay my invoice in person?
Unfortunately this is not possible.
Q: How can I find out my current account balance?
Please phone 0800 2 Medtech (633 832) with your account name and customer number.
Or email AccountsNZ@medtechglobal.com.
Q: Can I get a duplicate copy of my invoice?
Please phone 0800 2 Medtech (633 832) with your account name and customer number.
Or email AccountsNZ@medtechglobal.com.
Q: Can I change the date my invoice is due?
Invoices are raised approx 20th of each month, with payment 30 days following the invoice date.
Q: I think there's an error on my invoice. What do I do?
Please phone 0800 2 Medtech (633 832) with your account name and customer number.
Or email AccountsNZ@medtechglobal.com.
Q: Where should I send my invoice payment?
Medtech Limited, PO Box 3329 Shortland Street, Auckland 1149, New Zealand
Q: Can I pay my invoice online, by phone or by credit card?
We are happy to announce that Medtech Online, pay online options are now available.
Medtech Global under the Medtech online options in their respective regions.
New Zealand: http://www.medtechglobal.com/nz/medtech-online-nz/pay-online-nz.html
Please note that pay online is not an option unless the client has first selected their region. Medtech Global does not have a pay online link (as there is no such thing as a global currency).
Q: What if I need more time to pay my invoice?
Please phone 0800 2 Medtech (633 832) with your account name and customer number.
Or email AccountsNZ@medtechglobal.com.
Note our terms and conditions are payment 30 days following the invoice date.
Q: Can I arrange to automatically pay my invoice each month?
Yes, direct debit forms can be provided which make payments easier, as any adjustment i.e . GST increase will require no intervention between yourself and the bank.
Or you can set up a fixed automatic payment through your bank.
Q: I never received my invoice. What should I do?
Please phone 0800 2 Medtech (633 832) with your account name and customer number.
Or email AccountsNZ@medtechglobal.com.
Q: Invoices for my company are being sent to the wrong person. How do I get this corrected?
Please phone 0800 2 Medtech (633 832) with your account name and customer number.
Or email AccountsNZ@medtechglobal.com
