Medtech32 Licensing FAQs
Licensing - Frequently Asked Questions
Medtech32 Licensing
Q: How is my Medtech32 software licensed?
Each workstation or laptop that connects to the server will require a license.
Q: How do I check the number of Medtech licenses and modules I am registered for?
- Log on to Medtech
- On the Menu bar Go to Help -> Register.
- Under the 'Module' tab you will find the number of users licensed, your current license expiry date and the different modules you are licensed to use will be ticked.
- Under the 'Advanced Forms' tab you will find the different forms you are licensed to use listed in the 'Licensed Publishers' boxes that you will have access to.
Q: I am prompted on Medtech32 that my licence is due to expire, what should I do?
- Log on to Medtech
- On the Menu bar Go to Help -> Register
- Your registration screen will be displayed
- Click on the 'Print' button > Print the details and fax it to 0800 633 833.
- Our finance department will renew your license and fax the new registration details back to you.
Q: What do I do with the new (renewed) license registration details that I receive back from Medtech?
- Log on to Medtech
- On the Menu bar Go to Help > Register. Enter the tick boxes and details from the new license registration EXACTLY as shown on your copy from Medtech under both the 'Modules and 'Advanced Forms' tab.
(NB: This can be entered from any workstation that is connected to the server. If you are using a laptop that is 'briefcased', the new license registration details must be entered individually on each laptop.) - Once the new registration details have been entered, all users must log off and back on to Medtech from the network in order for the new license registration to take effect.
- Note: The Advanced Forms license details are case and space sensitive.
Q: What should I do if I receive an error message after I have entered my new license registration details?
The license registration details are very specific and need to be entered exactly as shown on your updated copy (it's case sensitive) received from Medtech. Ensure all letters, numbers and comma's are entered exactly as shown on your new license registration copy. If you experience any further problems please contact our Helpdesk on 0800 2633 832
Q: I bought a new PC, can I transfer the Medtech software and license from the old PC to the new one?
A user can load the Medtech software with the same license registration details on to the new PC. Medtech licenses are device specific and not user specific. This means that if you have 10 licenses, and you replace one of those 10 devices with a new PC, you should still be able to connect and access all 10 workstations or laptop to the Medtech application.
Q: Do you offer a free demo license and how do I purchase a full version?
Yes, we can provide a time restricted license for demonstration purposes. Please contact our Finance department at Medtech on 0800 2 633 832 for further information.
Q: How do I obtain an extra Medtech license?
- You will need to fax a copy of your current licence registration and a signed 'Request for additional licenses' form which will be provided by our helpdesk.
- To print your license registration details from Medtech go to Help -> Register -> Print the details and fax to 0800 633 832.
- On receipt of your new license registration you will need to update the data in your registration fields within the Register field.
Q: Do I need to activate or allocate my product licenses?
There is no need to activate the software as this is automatically done on entering the license code.
Q: Will I have access to my data if my license expires?
Access to the user's data is restricted once your license expires. The data is safe and when the license is renewed the data can accessed.
Q: Can I transfer or sell my Medtech32 licenses?
As a user you only have the right to use the software. Refer to your software license agreement regarding the Medtech license terms and conditions.