Welcome to our Australia Support Centre
Medtech Global has in place a comprehensive network of support for Medtech Product users to encompass:
Sales/Account Managers
For more information on our products or services please contact:
salesau@medtechglobal.com or call 03 9698 44406
Australia Customer Service Desk
Customer Services is available to clients through our Service Desk. The Customer Service Desk is open from 8am to 5pm Monday to Friday and is closed on public holidays. Support can be provided outside these hours by arrangement.
Customer Service Desk Contact Details
Hotline: 1800-148-165
Express Fax: 03-9690-8010
Priority Email: ausupport@medtechglobal.com
Frequently Asked Questions
A number of frequently asked questions are contained in Medtech Online. FAQ's are stored by product name on this site.
Find out more on how our team can assist you
Helpdesk
A professional team of support and technical support consultants are available for support over the telephone. These operators are experienced users of our applications, and can offer practical and effective assistance for any of your application queries.
Access to the support team is made available through an automated phone system.
Our support hours are from 8:30 am to 5:00 pm Australian Eastern Standard Time.
Each of our Support Consultants is intimately aware of the country-specific differences for Australian and New Zealand versions of Medtech software, as well as the respective healthcare environments.
Australia Helpdesk Centre
Hotline: 1800-148-165
Express Fax: 03-9690-8010
Priority Email: ausupport@medtechglobal.com
Certified Engineers
Professional Services of Certified Engineers
Medtech Global recommends that you use a Medtech32 Certified Engineer. A Medtech32 Certified Engineer has been specifically trained to ensure they follow best practice standards and have passed a rigorous testing process by Medtech.
Download - List of Certified Engineers
Channel Partners
Professional Services of Channel Partners
Customers may also use the services of Medtech Global Channel Partners for support. Our partners have undertaken specific training to ensure that they follow best practice standards and have passed a rigorous testing process by Medtech.
Download - List of Channel Partners
