Medtech Global has in place a comprehensive network of support for Medtech Product users to encompass:
Sales/Account Managers
For more information on our products or services please contact:
salesau@medtechglobal.com or call 03 9690 8666
Australia Customer Service Desk
Customer Services is available to clients through our Service Desk. The Customer Service Desk is open from 8am to 5:30pm Monday to Friday and is closed on public holidays. Support can be provided outside these hours by arrangement.
Customer Service Desk Contact Details
Hotline: 1800-148-165
Fax: 03-9690-8010
Priority Email: ausupport@medtechglobal.com
Frequently Asked Questions
A number of frequently asked questions are contained in Medtech Online. FAQ's are stored by product name on this site.
Find out more on how our team can assist you
Helpdesk
A professional team of support and technical support consultants are available for support over the telephone. These operators are experienced users of our applications, and can offer practical and effective assistance for any of your application queries.
Access to the support team is made available through an automated phone system.
Our support hours are from 8:00am to 5:30pm your local time. If you require help outside of these hours please schedule a time with the helpdesk.
Each of our Support Consultants is intimately aware of the country-specific differences for Australian and New Zealand versions of Medtech software, as well as the respective healthcare environments.
Australia Helpdesk Centre
Hotline: 1800-148-165
Express Fax: 03-9690-8010
Priority Email: ausupport@medtechglobal.com
Channel Partners
Professional Services of Channel Partners
Customers may also use the services of Medtech Global Channel Partners for support. Our partners have undertaken specific training to ensure that they follow best practice standards and have passed a rigorous testing process by Medtech.
Download - List of Channel Partners
Billing & Accounts - Frequently Asked Questions
Q: I just signed up. When will I get my first invoice?
On signing of your contract you will receive your first invoice.
Q: Who can I contact if I need to speak with someone about my invoice?
Please phone the number below with your account name and customer number.
Or email AccountsAU@medtechglobal.com.
Q: How can I get a billing history for my account?
Please phone the number below with your account name and customer number.
Or email AccountsAU@medtechglobal.com.
Q: Where can I pay my invoice in person?
Unfortunately this is not possible.
Q: How can I find out my current account balance?
Please phone the number below with your account name and customer number.
Or email AccountsAU@medtechglobal.com.
Q: Can I get a duplicate copy of my invoice?
Please phone the number below with your account name and customer number.
Or email AccountsAU@medtechglobal.com.
Q: Can I change the date my invoice is due?
Invoices are raised approx 1st of each month, with payment 30 days following the invoice date.
Q: I think there's an error on my invoice. What do I do?
Please phone the number below with your account name and customer number.
Or email AccountsAU@medtechglobal.com
Q: Where should I send my invoice payment?
Australia (Medtech32, CompuDoc &MDA)
Medtech Healthcare Pty Ltd, Level 2, 180 Albert Road, South Melbourne, Victoria 3205
Australia (RX & Medwin)
AHTL Pty Ltd, Level 2, 180 Albert Road, South Melbourne, Victoria 3205
Q: Can I pay my invoice online, by phone or by credit card?
We are happy to announce that through Medtech Online, online payment options are now available.
Medtech Global under the Medtech online options in their respective regions.
Australia: http://www.medtechglobal.com/aus/medtech-online-au/pay-online-au.html
Please note that pay online is not an option unless the client has first selected their region. Medtech Global does not have a pay online link (as there is no such thing as a global currency).
Q: What if I need more time to pay my invoice?
Please phone the number below with your account name and customer number.
Or email AccountsAU@medtechglobal.com.
Note our terms and conditions are payment 30 days following the invoice date.
Q: Can I arrange to automatically pay my invoice each month?
Yes, direct debit forms can be provided which make payments easier, as any adjustment i.e. GST increase will require no intervention between yourself and the bank.
Or you can set up a fixed automatic payment through your bank.
Q: I never received my invoice. What should I do?
Please phone the number below with your account name and customer number.
Or email AccountsAU@medtechglobal.com.
Q: Invoices for my company are being sent to the wrong person. How do I get this corrected?
Please phone the number below with your account name and customer number.
Or email AccountsAU@medtechglobal.com.
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Product
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Contact Phone Number
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Medtech 32 Australia
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1800 148 165
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RX Australia
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1300 362 333
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MedWin Australia
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1300 657 603
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CompuDoc Australia
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1800 082 011
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MD Analyse Australia
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1800 148 165 or
if overseas 00 61 3 9690 8666
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