I am interested in signing up for SMS, can you let me know how to go about this?

If your practice is interested in signing up to ManageMyHeathâ„¢ SMS please contact Medtech Sales on 08002633832(NZ) to discuss options.

How do I send the SMS? How do I process them manually?

The SMS is processed using the In Touch Interface utility (Utilities > In Touch > IN Touch Interface).   Once you click on "process", the SMS will be sent to the Patients Mobile Phone numbers. In order to update the status at the practice whether the SMS has been delivered or not, user need to click on Get Practice Status menu and the status will be updated in the Module > In Touch  > Outgoing SMS.

Can I process the SMS's through Scheduler?

The Medtech Scheduler can be configured to automatically process the In Touch SMS Messages on a regular basis to avoid the user having to manually process via the In Touch Interface Utility.

I do not want to send SMS between specific times, Can I configure that?

The No SMS Start Time and No SMS End Time can be used to configure a time period where no SMS Messages will be processed and sent out from the interface.  This can be used for example to set that no messages will be sent from 11.00pm to 9.00am to avoid disruption to patients.

Where can I find the Practice ID, User name and Password?

When registering to use ManageMyHealth™ SMS,   documentation will be supplied detailing the configuration settings that will need to be entered into the Setup SMS / Practice Setup/Connection settings.  This documentation will also include the Practice User Name and Password that is validated every time you sent the SMS.

What's the Proxy configuration and how can I configure it?

The Proxy configuration tab needs to be completed only if the Practice has a Proxy Server setup.  The details include Server IP Address, Port, System Username and Password to be used for Proxy access. A practice's Proxy Server details are not held by Medtech.  Please ensure that you obtain these details from your technician.

Is there any way I can see the SMS's that's scheduled from my database?

Once the SMS reminder is generated it will be displayed in the Module > In Touch SMS > Outgoing SMS. The SMS reminders will be displayed in the descending order on the When To Send time.

Is there a default SMS template that I can use?

No there is no default template. You have to set it up in the Setup > In/Outbox > Outbox document. A new option called SMS has been added to the Format drop down list called SMS. This option should be selected for all documents that are setup to be SMS Templates for the ManageMyHealth SMS Communicator.