Slide background

Rx Practice Management

Frequently Asked Questions

FAQ’s – Rx Medical Version 6.0

Accounts

There is a new button on my Accounts screen – ‘Referral/Request’ button.  What is this for?

The Rx Medical Release V6.0 now allows for the ability to both records the Patient Lab Request forms, and use those Service Items for Pathology and Digital Imaging Services.  The Request field section is only applicable to a Service Type of: Specialist or Pathology.

My Accounts screen has a totally new look.  How can I find out what each section is for?

For further information on the Accounts screen changes, please refer to the document found on your Rx Medical V6.0 CD.

DocumentationRelease Notes – By VersionRelease Notes – V6.0Build 54.pdf

Every time I create an account for a patient, I keep having to change the Account Type from ‘* – In Hospital’ to ‘Standard’.  Why is this happening and how can I change it so it holds as ‘Standard’?

This can be set as a ‘Standard’ Account Type in your Utilities > Practice > Accounts Tab.  Make the changes as shown below, and the exit the screen to save the new settings.

 

Manually entering in a new Batch ID’s every time I create a batch for Medicare and DVA sometimes gets confusing as I don’t know which ones I’ve used already.  When can this be automated?

Your new Rx Medical Release V6.0 now offers the automatic updating of Batch ID’s.  This can be setup in your Utilities > Practice > Accounts Tab.  Set the start ID and your Rx Medical system will assign new ID’s sequentially.

I am adding a new practitioner to the database but his/her provider number is not being saved in the Account tab.

After entering the correct provider number, hit the enter key on your keyboard to ‘lock in’ the value

Versions 4.5xx Only – When adding in a new debtor I am being prompted for a “sex”?

This was an issue with RX Versions 4.5.12 and 4.5.13; however it has been fixed in all releases after RX Version 5.0.18, and above.

  • As a temporary work around, if prompted, click Ok.
  • Then you should select a title for the debtor, click into another field, click back into the title field and then delete the title.
  • You can then save the debtor settings free of a title.
Medicare Australia Online

I wish to send our claims to Medicare electronically.  What do I need from Rx Medical to get started?

Sending your claims electronically through to Medicare is a very easy process to setup in Rx Medical.  However, before we can configure your Rx Medical system, the first thing that you will need is your ‘Minor ID’ of your practice.  Contact the Rx Medical Helpdesk to obtain this information.

The ‘Minor ID’ is your unique identifier for your Practice and will be requested from Medicare in order to start your Online Processing.  Medicare Australia will then be able to guide you through their processes to the successful receipt of your Medicare Australia PKI Certificate.

For further information on this, please refer to the document found on your Rx Medical V6.0 CD.

DocumentationRelease Notes – By ModuleMedicare Australia Online Release document.pdf

I have been issued a new PKI Certificate from Medicare.  How do I install it in to Rx Medical?

Your new PKI Certificate does not actually get installed in to your Rx Medical application.  When your transactions are ready to send electronically, then your Rx Medical system will check the certificates to ensure that they are valid and current.

For further information on how to renew your PKI Certificate, please refer to the documents included on your Rx Medical V6.0 CD.

DocumentationRelease Notes – By ModuleMedicare Australia Online Release document.pdf

I have to manually enter in a new Batch ID every time I create a batch for Medicare and DVA.  Sometimes this gets confusing as I don’t know which ID’s I’ve used already.  When can this be automated?

Your new Rx Medical Release V6.0 has the automatic update of Batch ID’s facility included in your Practice settings.  This can be setup in your Utilities > Practice > Accounts Tab.  Just set the starting ID and your Rx Medical system will assign new ID’s sequentially.

My Exception Report has error codes that I am not familiar with.  How do I know what they mean?

Your new Rx Medical Release V6.0 now provides a list of the Exception Codes within the application itself.  To view these, go toUtilities > Reference Tables > Exceptions Tab.

Both the Medicare and DVA Exception codes have been listed here for completeness sake.  The ‘Type’ column will display whether or not the Exception code is for V – Veteran Affairs or M- Medicare Australia.

Appointments

 

After an upgrade or fresh install I can no longer see any appointments or timeslots for any practitioners or locations?

Go to Patient/ Appointment screen
1. In the appointment screen, click on the icon “Configure visible columns”, this will show you a list of selectable columns.
2. Select each column you wish to view. You should now be able to view the columns and appointment data in the right-hand pane.
3. Click the same icon to hide the column listing.

I have my Appointment Book open but I have to change screens to check my Patients Medicare Eligibility status in the Accounting screen.  Can this option be added to the Appointment Book screen?

The Rx Medical Release V6.0 now provides several menu options whereby it is possible to check Patients eligibility now.  The Appointment screen is one of those that now offer this menu option.

The other screen where this menu option is available is from the Main Menu Screen and the Patients Register screen.

Setup

I have a new printer, how do I set it up in RX

Go to Utilities > Reports Printers

1. Select the report you wish to print/change > Click Set Printer in the top right hand corner.
2. This will open the Print Setup dialog.
3. Select the printer from the list. (You may also need to specify a source tray and paper size.) If your printer is not listed, please install it correctly in Windows.

I am adding a new practitioner to the database but I cannot setup any appointments for this practitioner.

Go to Select Utilities > Practitioner.

1. Double click on the practitioner in the list.
2. In the Practitioner Details screen, select the Clinical tab.
3. In the Location Details table, scroll across to the right hand column titled Appt Active.
4. Click in this field and choose Yes from the drop down menu.
5. Hit enter to save this change and click OK to close the practitioners details window.

Upgrading to Rx Medical V6.0

Do I need to ‘do’ anything special before I run this Rx Medical Version 6.0 upgrade?

Yes, most definitely.  All Release documents and Technical documents must be read before you attempt to run this upgrade.  All pre-requisites must be met before attempting to run this upgrade.

All Transactions and Batches must be transmitted successfully to Medicare Australia Online before you start this upgrade.  For further information on this, please refer to the documents on your Rx Medical Version 6.0 CD.

If you have any queries or require clarification on any of the documents, please contact the Rx Medical Helpdesk on 1300 362 333.

Do I need to have everyone out of RX when I run the upgrade?

Yes, most definitely.  All users – including remote users – need to be logged out of Rx Medical in order to be able to run this upgrade.  Please refer to the Rx Medical Upgrade and Technical documents included on your Rx Medical V6.0 CD.  These can be found in the following folder.

DocumentationTechnical NotesTechnical Notes – Upgrade Instructions – V6 0.pdf
DocumentationTechnical NotesInformation for Release and Installation RX V6. 0.pdf

Can I run my Rx Medical Version 6.0 upgrade during the lunch hour?

No, most definitely not.  It is strongly recommended to run the Upgrade at a time where you do not need to have access to the system immediately.  This would preferably be over a weekend period, or possibly overnight.  However, it is again strongly recommended to read all of the Technical and Release Notes included in your Rx Medical Version 6.0 CD to ensure that you are aware of the pre-requisites and actual requirements.

Should you require After Hours Support, please refer to this topic in the ‘Other’ FAQ Heading.

How long will the Rx Medical Version 6.0 Upgrade take to complete?

There is no actual set time for the upgrade to complete as this is dependent on many factors.  The size of your Databases, the Hardware Specification of your Rx Medical Server, etc…

For this reason, it is recommended to run the Upgrade at a time when you do not need to have access to your system immediately.

Please refer to the Release and Upgrade instruction documents, included on your Rx Medical Version 6.0 CD.  If you have any queries or require clarification on any of the documents, please contact the Rx Medical Helpdesk on 1300 362 333.

Other

Can I get support outside of normal business hours? Are there charges involved?

Support outside the hours of 8:30am and 5:00pm (Local Time) is classified as “after hours” support.  An ‘Afterhours Request for Support’ form must be filled in and returned to CSD.   Charges will apply for any Afterhours Support time used, which is reflected on the form.

Do additional charges apply for some services even though I have paid for my annual support? What sorts of services incur this charge and what can I expect to pay?

The following services are charged an additional service fee purely because of the complex nature of the service. Further information on charges, please contact our Help-desk on 1300 362 33 (option 3)

1. Install or configure Rx SQL or any other applications
2. Assistance with installing or customising any updates or patches for software Rx SQL
3. Assistance with performing database backups, maintenance, recovery or repair
4. Performing any systems or network consultation in the form of  auditing/health check, installation, configuration, etc…

I use Microsoft Word as word-processing software in conjunction with products such Rx SQL, can I get support for customizing certain templates in MSWord?

RX software includes a number of built-in templates as part of the software which is fully integrated with MSWORD. Unfortunately we do not provide support for troubleshooting issues or customizing MS Word or similar third-party software. We recommend you contact the appropriate software vendor for such queries.

FAQ’s – Rx Medical Version 4 and Version 5

Accounts

When adding in a new debtor I am being prompted for a “sex”?

This is an issue with RX Versions 4.5.12 and 4.5.13, however it is fixed in RX Version 5.0.18

1. As a temporary work around, if prompted, click OK.
2. Then you should select a title for the debtor, click into another field, click back into the title field and delete the title.
3. You can then save the debtor settings free of a title.

I am adding a new practitioner to the database but his/her provider number is not being saved in the Account tab.

After entering the correct provider number, hit the enter key on your keyboard to ‘lock in’ the value.

Appointments

After an upgrade or fresh install I can no longer see any appointments or timeslots for any practitioners or locations?

Go to Patient/ Appointment screen
1. In the appointment screen, click on the icon “Configure visible columns”, this will show you a list of selectable columns.
2. Select each column you wish to view. You should now be able to view the columns and appointment data in the right-hand pane.
3. Click the same icon to hide the column listing.

Setup

I have a new printer, how do I set it up in RX

Go to Utilities > Reports Printers
1. Select the report you wish to print/change > Click Set Printer in the top right hand corner.
2. This will open the Print Setup dialog.
3. Select the printer from the list. (You may also need to specify a source tray and paper size.) If your printer is not listed, please install it correctly in Windows.

I am adding a new practitioner to the database but I cannot setup any appointments for this practitioner.

Go to Select Utilities > Practitioner.
1. Double click on the practitioner in the list.
2. In the Practitioner Details screen, select the Clinical tab.
3. In the Location Details table, scroll across to the right hand column titled Appt Active.
4. Click in this field and choose Yes from the drop down menu.
5. Hit enter to save this change and click OK to close the practitioners details window.

Other

Can I get support outside of normal business hours? Are there charges involved?

Support outside the hours of 8:30am and 5:00pm (Local Time) is classified as “after hours” support.., A afterhours request form for support must be filled in and returned to CSD. Charges will apply for after hours support, which is reflected on the form

Do additional charges apply for some services even though I have paid for my annual support? What sorts of services incur this charge and what can I expect to pay?

The following services are charged an additional service fee purely because of the complex nature of the service. Further information on charges, please contact our Help-desk on 1300 362 33 (option 3)
1. Install or configure Rx SQL or any other applications
2. Assistance with installing or customising any updates or patches for software Rx SQL
3. Assistance with performing database backups, maintenance, recovery or repair
4. Performing any systems or network consultation in the form of  auditing/health check, installation, configuration, etc…

I use Microsoft Word as word-processing software in conjunction with products such Rx SQL, can I get support for customizing certain templates in MSWord?

RX software includes a number of built-in templates as part of the software which is fully integrated with MSWORD. Unfortunately we do not provide support for troubleshooting issues or customizing MS Word or similar third-party software. We recommend you contact the appropriate software vendor for such queries